Terms & Conditions

1. Introduction

Welcome to Royal Jewelry LA. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our site, you agree to these Terms, our Privacy Policy, and any applicable legal obligations. If you do not agree, please do not use our services.

 

2. Eligibility & Account Responsibility

You must be at least 18 years old to place an order. You are responsible for safeguarding your account credentials. We are not liable for unauthorized access due to your failure to protect login information.

 

3. Products & Pricing

We specialize in solid 14K gold jewelry unless otherwise noted. All product descriptions, images, and pricing are as accurate as possible, but we cannot guarantee that all information is 100% error-free. Prices and availability are subject to change without notice.

4. Ordering, Payment & Confirmation

Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance. We reserve the right to cancel or limit any order at our discretion. All payments must be made in full prior to shipment. Accepted payment methods include major credit cards, PayPal, and others as listed at checkout.

5. Shipping & Delivery

We ship domestically and internationally. Delivery timelines are estimates and not guarantees. We are not responsible for delays caused by carriers, customs, or force majeure events. Customers are responsible for ensuring shipping details are accurate.

6. Returns, Exchanges & Cancellations

  • Items may be returned within 14 days of delivery in unworn, original condition, with packaging and receipt.
  • Custom, engraved, resized, or made-to-order pieces are final sale and not eligible for return.
  • Return shipping costs are the buyer’s responsibility unless the item is defective or sent in error.
  • For full instructions, refer to our Returns & Exchanges Policy.

 

7. Warranty & Repairs

All items come with a limited 30-day warranty covering manufacturing defects. Normal wear and tear, accidental damage, or unauthorized repairs void this warranty. We also offer paid repair services. Full details are available on our Warranty Policy.

 

8. Product Descriptions & Sizing

While we do our best to ensure product accuracy, some variations in color, texture, or size may occur due to photography or screen differences. Please contact us for clarification before ordering if needed.

 

9. Intellectual Property

All content—including images, logos, copy, product designs, and site layout—is the property of Royal Jewelry LA or its licensors and may not be used without express permission.

 

10. User Conduct

You agree not to misuse the site in any way that violates laws, infringes on intellectual property, or interferes with service. Bots, scraping, and fraud attempts are strictly prohibited.

 

11. Accessibility (ADA)

We are committed to making our website accessible in accordance with the Americans with Disabilities Act (ADA) and WCAG 2.1 standards. If you encounter any accessibility barriers, please contact us at [email protected] or 818.454.3236 so we can address the issue promptly.

 

12. Privacy & Data Use (CCPA/GDPR)

We respect your privacy and do not sell your personal data. For California residents, you have the right to request access to, deletion of, or opt out of the sale of your personal information under the California Consumer Privacy Act (CCPA).
EU/EEA residents have rights under the General Data Protection Regulation (GDPR). For full details, refer to our Privacy Policy and Do Not Sell My Info pages.

 

13. Third‑Party Links & Services

This site may include links or embedded content from third-party sites (e.g., payment processors, social media). We are not responsible for the content, terms, or practices of those sites.

 

14. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of California. Any dispute that cannot be resolved informally will be submitted to binding arbitration under the rules of the American Arbitration Association (AAA) in Los Angeles County, CA.
You may opt out of arbitration within 30 days of your first purchase by notifying us in writing.

 

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes your acceptance.

 

16. Contact Information

For questions about these Terms or your rights, contact us:

Royal Jewelry LA
640 South Hill Street
Suite #563
Los Angeles, CA 90014

Email: [email protected]
Phone: 818.454.3236